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6. Recovering CD/DVD/BD Data |
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7. Additional features |
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8. FAQs |
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9. Customer Support |
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Annex A Controls and dialog boxes |
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A.4. Preferences |
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Q:
I have just purchased CDRoller, and though i have identified the
missing files, i cannot do anything with them, i.e open and copy to
a HDD. Are there instructions?
A: First, please make sure you have registered CDRoller with
the help of your license key. If yes, have you closed the program
after that? If not, please close CDRoller and start it again
without any disk(s) inserted into the drive(s). Then, please select
Help/About option and look at the 'About' dialog. Do you see the
'(Registered)' near the version number? If the problem still
exists, please consult our Support Dept. at
support@cdroller.com.
Q: I have copied back up files to a CD-R in several stages,
but the last time I backed up, I was only able to see the most
recent batch of files. The others seem to have disappeared... I
presume they are still there on the CD but "hidden" in some way -
may be a different volume ?
Q: I am trying to recover some data from a CD. Using
CDRoller, I can now at least see (and access) some of the files on
it. However, it seems like many files are still missing. However, I
ran the "Disc Test" and can see that there are several tracks with
varying amounts of data on each of them. Is there a way to access
each of these tracks independently to recover my data?
A: Please try Session
Selector built in CDRoller. Your CD seems to contain more than
one session. In CDRoller 5, in order to select a new
session, you should right click on CD name in the List Window and
use 'Session' command from pop-up (context) menu. You can also
select a disc first and then use 'Session' command from File
menu.
Beginning on CDRoller 6.0, a list of available sessions is
simply displayed in the main program window. Just click a new item
with 'Disc Session' type to select a new session.
By default, CDRoller manages folders and files from the last
session, placed on the disc. Using Session Selector, you can access
to the data of all sessions recorded on CD or DVD.
Q: I burnt my DVD in several stages with Roxio
Easy Creator Classic 6. However, only the files from the
first backup (session) seems to be shown. Why? How i can see the
files from the second, third, ... backup (session)?
A: If you have not changed the default settings in the
Project Properties, Easy Creator Classic (EZ Classic) writes the
both UDF and ISO (Joliet) file systems on the DVD discs.
Unfortunately, probably due to the bug, EZ Classic hides a new
files in UDF folders, but always shows them in ISO/Joliet ones. A
solution is the following:
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Run
CDRoller without any discs inserted.
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Click
the Preferences from the View menu and check on Read only ISO
9660 tracks box on the Browser
tab in the Preferences dialog. Click the OK button to close the
Preferences.
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Insert
the DVD into the drive and click the Refresh button in the Tool
Bar. Only ISO/Joliet files and folders will be shown.
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Q: I am trying to double click on CD name in the List
Window, but i get the message about "corrupted root folder". Is
there any chance to read CD data?
A: The root folder on your CD seems to be unreadable
(corrupted). At first, if your CD is a multisession disk, please
try Session Selector in
order to retrieve the data from previous session(s).
If your troubled UDF disc is write-once media
(CD-R/DVD-R/DVD+R/DVD+R DL), try Search All VATs option in order
to find and retrieve the files from the previous "backups". Often,
this is useful if your disc was created and unfinalized by Adaptec
(Roxio) DirectCD (Drag-To-Disc) software.
To find and recover the lost files on all UDF discs, we
recommend you to use Scan UDF
Disc option from the Tools menu.
Note. In case of multisession UDF CD, Scan UDF Disc searches
for the files data in all sessions, excluding the current one,
therefore some found files may be duplicated with the files
retrieved by Session Selector.
If your disc is recorded with ISO file system, try to use
the different settings under the ISO
Reader tab in the Preferences dialog, and/or Identify Raw ISO Data option from
the Tools menu.
Note. You should always click the Refresh button
before a new settings will take effect.
Finally, please feel free to contact our Support Dept. via email at
support@cdroller.com
to
receive a technical assistance shortly.
Q: I have detected that CDRoller is not able to recognise
(identify) my UDF disk inserted into CD-ROM drive (cd reader).
However, if i insert the disk into CD-RW drive (cd writer), all
files seem to be visible and i can also run Scan UDF Disc to look
for the deleted (lost) files. Why?
A: Since UDF disks are written with so-called
"packet-written" technology, some old CD-ROM drives can not
recognise them at all. Also, if your CD is damaged, incorrectly
closed or very poorly written you may also run into the problem
that some readers can access to more CD data than others. In case
of big problem, please try a few CD / DVD drives, ask your friends
and/or colleagues to run CDRoller on their drives. You often have
more success in cd data recovery, if you use CD(DVD)-RW
recorders (cd writers) instead of CD(DVD)-ROM drives (cd
readers).
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